I received an email saying my payment did not go through, but I sent a void cheque. What do I do?

If the payment failed, it’s possible that there was an error in the banking information you provided. Please respond to the email and include a new void cheque to ensure that we have accurate banking details on file. Once we update your information, your insurer will provide you with a new payment calendar. Rest assured that if this is the case, no NSF (Non-Sufficient Funds) fees will be charged.